We focus only on the customer segments that we can provide guarantees of drastically reducing their energy usage and providing them with energy offsets or potential revenue streams. While we know our market, we leverage technology to select the customers that will get the quickest return on their investment and can provide the greatest support to utilities facing the challenge of energy efficiency and grid stabilization.
Data Driven Selection
As mentioned we target the right segments of customers that will provide the greatest success. We leverage meter data, real estate information, meteorological data, financial information and critical analytics to identify the customers that will provide the greatest amount of energy efficiency, the largest usage of renewables and currently provide the greatest impact to the grid. These are the customers that Power Equity collaborates with the address their needs.
White Glove Customer Service
We realize that customers want two things from energy. One is for it to achieve or work as expected and the other is to know how much they save. In our white glove customer service we provide both without being intrusive. From the moment you sign an agreement we keep you abreast with an actual plan that includes timelines, expectations of achievement, Key Performance Indicators (that are measures for our guarantees) and access to all documentation online. We know every customer is different, so we work early on to determine what information the customer wants to track and see. Some are interested in only cost savings while others want details about specific performance of an asset or detailed KPI’s, either way our customizable dashboard can provide both. Customers will receive a monthly report and have online access to the KPI’s that have been defined. As well, Power Equity assigns a Customer Expert who is the key contact for all communication. They will be there with you from contract signature, implementation to monitoring and maintenance of your system. For those who sign up for our VPP offering, our interaction is tightly coupled with our customer. From the decision to bid, execute and settle / track revenue from the VPP, our Customer Expert will collaborate with you to define and design a participation profile that works for your business, while making you real revenue in the market. Power Equity realizes you have a business to run and we are here to remove your headache of managing your energy.
Expanded Engagement
At Power Equity we realize that you operate in a community ecosystem. You strive hard to deliver and communicate the good things you do. To that end, Power Equity is interested in sharing your success. Our outreach approach connects with community advocates, community chambers of commerce, business organizations and local / municipality governments. If willing, we share your participation and success to show the great stewardship you’re bringing to the community from lowering your carbon footprint and energy usage to being a leader in the new energy technologies. This expanded engagement creates goodwill and highlights your success. As well, we leverage this approach to encourage and identify other customers in your area that can join and participate in the offering. This is a benefit to you as well, as the more customer aggregators we build the greater opportunity that exists for enhancing your VPP revenue if you decide to participate in that offering.
From Outreach, to Customer Selection, Outcome Guarantees and White Glove service, Power Equity is here to make the entire process easy for you and your business.